Terms of service.
Live illustration & Custom Portraits
Updated: 29/08/24
The terms and conditions below are in reference to Illustration by Kiwi, who are referred to as we, us or our in the policy. We reserve the right to make changes or amend these terms and conditions at any time. Any changes will be reflected on this page, and the effective date of the updated policy will be indicated at the top of the page.
1. Booking and Payment:
After accepting the quote with the terms and conditions, a non-refundable £200 deposit is required to secure the booking of live illustration services for a Wedding or Event.
Three Month before the wedding/Event day, I will contact you for the 50% of the remaining balance.
The outstanding balance is due the week of your event, prior to the commencement of services.
If the Wedding is due within 3 months, I will ask for a non-refundable deposit of 50% to secure your date. The remaining balance will be due one week before your Wedding Day.
For custom portrait, greeting cards and any art purchased on “Studio Time”, full payment is required before the commencement of the design process. Amendments can be made up to 1 time during the design process where apply; any further changes may incur additional charges.
The payments are taken via Bank Transfer or Pay Pal.
2. Cancellation Policy:
We understand that life can be unpredictable, and should last-minute changes arise, please reach out to us at your earliest convenience. Our team at Illustration by Kiwi handles such situations with care and understanding, aiming to find suitable solutions for all involved parties. Thank you for your cooperation and understanding.
In the event of unforeseen circumstances necessitating the cancellation by the client, the non-refundable deposit will be retained by Us.
Cancellations made less than 14 days prior to the event date will result in the client being responsible for payment of the full fee.
In the event of cancellation by Illustration by Kiwi, the full amount will be returned to the client within 7 working days.
3. Illustration Process:
I will arrive at the venue approximately 30-45 minutes before the scheduled start time to set up equipment and materials.
The clients are responsible for providing a suitable space for us to work, including a table and two chairs; depending on time and venue, I may ask for an easy access to a plug socket.
I will start illustrating guests according to the agreed-upon schedule, aiming to complete approximately 6 designated illustrations per hour.
Clients may request specific individuals to be illustrated, or the artist may adopt a first-come, first-serve approach.
If I will not be able to illustrate all the person/delivering all the illustrations accorded during the time scheduled, I will complete them during my studio time, at no extra cost, and delivered to you with your Wedding Portrait.
For drawing process purpose only we will take photos as reference. The photos will be cancel after the event.
(For more information about how we store your personal information, consult our Privacy Policy below)4. Travel Costs:
In the event that the Client's event is located outside our radius limits, the Client agrees to reimburse us for travel expenses at a rate of 50p per mile.
Travel costs will be calculated based on the round trip distance between the event location and our base of operations: this is may vary depending on the package choosen.
Additionally, if the event location requires travel exceeding 3 hours each way, the Client will be responsible for paying an accommodation fees up to £100.
5. Studio Time:
Prices for studio time are as outlined on the website and may vary based on the number of guests, size and personalisation to be illustrated.
Upon booking studio time, clients are required to submit clear digital photographs of the individuals to be illustrated.
The artist will complete the illustrations in the style of live illustrations from the studio based on the provided photographs.
Completed illustrations will be posted out to the client within 14-18 working days, depending on the complexity of the artwork.
6.Digital items
When purchasing a digital item from Illustration by Kiwi, you agree to use the item for your own personal use, and not for commercial use.
The item must not be shared, (except for a professional printing and for personal use only), distributed, copied, edited and resold in any way. For personal and non commercial use only.
7.Promotional Use:
Illustration by Kiwi reserves the right to photograph the illustrations created during and after the event and use them for promotional purposes, including but not limited to, social media posts, website galleries, promotional materials, and portfolio showcasing. By entering into this Agreement, the Client consents Illustration by Kiwi to use these images for promotional purposes
If you wish otherwise, please contact me in advance through written communication to exclude your illustration from any promotional activities that may occur.
8. Copyright and Intellectual Property:
Illustration by Kiwi retains all copyright and intellectual property rights to the illustrations created during and after the event, and for all sort of art made in Studio.
Clients are granted a non-exclusive license to use the illustrations for personal purposes only. Commercial use without the artist's consent is strictly prohibited.
9. Liability and Indemnification:
In the context of our services at Illustration by Kiwi, understanding liability and indemnification is crucial. Liability refers to the legal responsibility for any potential harm or damages that may arise during our live illustration services. We strive to minimise risks, but it's important to acknowledge this aspect. Illustration by Kiwi is not liable for any damages or injuries occurring during the event.
Indemnification, on the other hand, involves protecting our business from claims or losses that may occur due to our work. Clients agree to indemnify and hold harmless the artist from any claims, damages, or liabilities arising out of or related to the event.
These measures help ensure a smooth and secure experience for all parties involved.
10. Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of England.
Any disputes arising under or related to this Agreement shall be resolved exclusively by the courts of England.
11. Shipping & Returns
11 a. Shipping:
Custom orders are typically processed and shipped within 10-14 working days from the date of the Event.
Studio Time orders will take slightly longer depending on number of illustrations required, typically within 14-18 working days from the date of order confirmation.
Orders are shipped via Royal Mail 1st Class for UK deliveries.
11 b . Returns and Refunds:
Due to the bespoke nature of handmade illustrations, all sales are final and non-refundable/non-exchangeable.
Each illustration is crafted with care and attention to detail, and considerable time and effort go into creating each piece just for you.
If you have any concerns or issues with your order, please don't hesitate to contact us, and we will do our best to address your concerns and ensure your satisfaction.
11 c. Cancellation Policy:
Custom orders cannot be cancelled once they have been confirmed and payment has been processed.
If you wish to cancel an order, please contact us as soon as possible, and we will try our best to accommodate your request, depending on the stage of the production.
12. Contact:
If you have any questions or concerns regarding this Term and Conditions Agreement or Shipping & Returns, please feel free to contact us via email:
illustrationbykiwi@gmai.com
Privacy Policy
Update : 02/07/24
Illustration by Kiwi is committed to protecting the privacy and confidentiality of our customers' personal information. We collect only necessary data for fulfilling orders and communicating with clients effectively.
We are authorised to capture photos using our own device for the purpose of the live illustration service. All photos will be deleted from our device within 30 days but may be stored securely for marketing purposes.
We may also take photos or video content of Live Illustration in action on Your event day.
We reserve the right to use and share these images for Our marketing and portfolio purposes.
We will ask guests if they consent for Us to take a photo of them alongside the illustration, and they will be informed that this will be used for marketing purposes.
1. Collection of Personal Information:
Personal information may be collected from you when you fill out our forms on the website, such as when booking our live illustration services or contacting us with enquiries.
We will need to collect informations from you such as your name, email address, phone number, event details, and any other information you voluntarily provide to us.
2. Use of Personal Information:
We use the personal information we collect to communicate with you, process bookings, organise orders, provide customer support, and respond to enquiries.
We may also use your personal information for marketing purposes, such as sending you promotional offers or updates about our services. You have the option to opt out of marketing communications at any time.
3. Protection of Personal Information:
We adhere appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your personal information will be stored securely and will not be shared with third parties without your consent, except as required by law or to fulfill our contractual obligations to you.
4. Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content.
You have the option to accept or decline cookies through your browser settings. However, please note that certain features of our website may not function properly if cookies are disabled.
5. Age of consent
By using this site, you represent that you are of a legal age in the UK/Country you reside in, and you have given us your consent to allow any of your minor dependents to use this site.
6. Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the effective date of the updated policy will be indicated at the top of the page.
We suggest you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
7. Contact:
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us via email:
illustrationbykiwi@gmail.com